Returns & Warranty

SimplyShade is a wholesale manufacturer and does not sell to the direct public. To purchase a SimplyShade product, please visit our Where to Buy section of our website and find an authorized dealer.
 
If you have a problem with your SimplyShade product, please contact the authorized dealer where you purchased your item. All returns or defect claims must be handled through an authorized dealer only.

SimplyShade highly recommends that no umbrella, regardless of size or weight, ever be left unattended in the open position. In windy conditions, it is further recommended that umbrellas be closed, removed from their base, and stored, or laid horizontally. This will reduce the risk of damage to your umbrella, furniture, and other belongings or property. To ensure stability of your umbrella, please observe proper placement, and use sufficient weight (base). Wind Damage is NOT covered under any umbrella warranty.

Rust is a natural part of the aging process of all steel or iron based materials and is therefore NOT considered a defect. Bases should be kept clean. Do not let dirt build up on the bases. Cleaning with mild soap and water, and seasonal touch-up of any scratches, chips or occasional rust seepage from crevices or hidden, un-finishable surfaces inherent in some designs is all that is required. Never leave bases standing in water. To keep your bases looking their best, you may wish to store them when not in use for an extended period of time.